Privacy Policy

Revised on – 25/01/2026

Susamvaad is a trusted legal and dispute-resolution platform dedicated to supporting Startups, MSMEs, and Entrepreneurs through clear, practical, and preventive legal support strategies. Led by a seasoned legal professional and accredited mediator, Susamvaad is committed to providing early and ongoing legal guidance to businesses at every stage of their journey, while safeguarding the confidentiality and the peace of mind of its clients. Our work goes beyond conventional agreement drafting and focuses on enabling business growth through risk reduction, structured conflict prevention, and early dispute resolution, ensuring legal, financial, and emotional security for businesses and their leadership teams. This Privacy Policy reflects our deep respect for data protection, confidentiality, and the responsible handling of information entrusted to us in the course of our professional services, having its registered office at 47, Yasholaxmi, Dharmadhikari Mala, Savedi  (“Company”, “we”, “our”, or “us”), is committed to protecting the privacy of visitors and users of our website https://susamvaad.in   (“Website”) and our services (“Services”).

This Privacy Policy explains how we collect, process, store, share, and safeguard your information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

By accessing our Website or using our Services, and by signing up for our Services, you agree to be bound by this Privacy Policy and our Terms of Service. You also consent to the collection, use, storage, and disclosure of your information as described herein and in accordance with any applicable guidelines or policies.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party websites, which are governed by their respective privacy policies.

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Effective Date” and may provide additional notifications (e.g., via our homepage, app, or email). We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information and your rights regarding your personal data.

  1. Definitions

1.1 “Personal Information”: Any information that identifies or can reasonably identify an individual, including name, email, phone number, and other identifiers.

1.2 “Sensitive Personal Data or Information (SPDI)”: Information such as financial details, passwords, or government identifiers that require higher protection.

1.3 “Processing”: Any operation performed on personal data, including collection, storage, usage, sharing, or deletion.

1.4 “Consent”: Any freely given, specific, informed, and unambiguous indication of your wishes by which you signify agreement to the processing of personal data.

1.5 “Service Providers / Third Parties”: Any vendors, contractors, or partners engaged to provide services on our behalf.

  1. Information We Collect

We may collect the following information when you interact with our Website or Services:

2.1 Personal Information: Name, email, phone number, and identifiers provided voluntarily.

2.2 Business Information: Company details, project requirements, or service inquiries.

2.3 Technical Information: IP address, browser type, device details, and usage data through cookies or analytics tools.

2.4 Sensitive Personal Data (if applicable): Payment information or other SPDI, collected only where necessary.

We are committed to protecting your privacy and maintaining the confidentiality of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure.

We will not share the personal information you provide without your consent, except in the following circumstances:

  1. When necessary to fulfill your requests or provide the Services you have asked for.
  2. When required to enforce our Terms of Service, comply with legal obligations, or respond to lawful requests by authorities.
  • When we believe it is necessary to detect, prevent, or address fraud, security breaches, or technical issues.
  1. When needed to protect our property, legal rights, or those of others.

As part of our normal business operations, including administering your account, managing our Services, and complying with local laws and regulations, we collect your Personal Information. We will not process your Personal Information for any purposes other than those described in this Privacy Policy.

  1. Purpose of Use

We process your information for the following purposes:

  • Providing and improving our Website and Services: To ensure functionality, enhance user experience, and develop new products or services.
  • Responding to inquiries or requests: To address your questions, service requests, or complaints promptly and effectively.
  • Fulfilling contractual obligations: To carry out our responsibilities under any agreements with you, including billing, service delivery, and enforcement of contractual rights.
  • Communications and marketing: To send newsletters, promotional materials, updates, or other information where you have provided consent. You may opt out at any time via the unsubscribe link or instructions in our communications.
  • Internal business purposes: To conduct auditing, data analysis, fraud monitoring, usage trend assessment, and to evaluate the effectiveness of our marketing and promotional campaigns.
  • Legal and regulatory compliance: To meet applicable legal obligations and protect our rights, property, or the rights of others.
  • Other purposes with your consent: For any additional purposes explicitly agreed upon by you when providing your information.

We will not process your personal information for purposes other than those described above, except with your consent or as required by law.

  1. 4. Legal Basis of Processing

We process your personal data on the following legal grounds:

  • Consent: When you voluntarily provide your personal information, you give us permission to process it for the purposes described in this Privacy Policy.
  • Contractual Necessity: To fulfill our contractual obligations and provide the services you have requested.
  • Conduct internal business activities such as auditing, analytics, and fraud prevention.
  • Legitimate Interests: To support our legitimate business purposes, such as analytics, improving our services, preventing fraud, and ensuring the security of our Website and Services.
  • Legal Obligation: When processing is necessary to comply with applicable laws, regulations, court orders, or directives from governmental authorities.
  • Protection of Rights and Safety: To protect and defend our rights, property, or legal interests; to prevent or investigate potential wrongdoing; and to safeguard the personal safety of our users or the public.
  1. We operate on a global basis and may share Personal Information with our affiliated organisations as part of our professional operations, administration of services, and compliance with applicable laws and regulations. We may also engage junior associates and trusted third-party service providers, who act under our instructions and are bound by appropriate confidentiality obligations, to assist in delivering information, products, or services, managing business operations, or improving our Services. Accordingly, Personal Information may be shared only in the following circumstances:

5.1 Affiliated Companies:
To facilitate legitimate business operations, the administration of services, and compliance with applicable laws and regulations.

5.2 Service Providers / Third Parties:
We may engage trusted third-party service providers to assist in delivering our products or services, managing or improving our Website or Services, or performing other business functions on our behalf. All such providers are bound by strict contractual obligations to maintain confidentiality, ensure data security, and comply with this Privacy Policy.

5.3 Legal Authorities:
Where required to do so by applicable law, court orders, or governmental authorities, or where necessary to protect our legal rights, property, or the safety of our users or the public.

5.4 Cross-Border Transfers:
Where Personal Information is transferred outside India, we ensure that such transfers are carried out in compliance with applicable Indian laws and that appropriate safeguards are implemented to protect your data.

5.5       We reserve the right to share any information that is not deemed Personal Information or is not otherwise subject to contractual restrictions.

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, regulation, or contractual obligations.

  • General Retention: Personal information is typically retained for a maximum period of three (3) years from the date of collection, unless you request deletion or a longer retention period is required to comply with legal, tax, accounting, or regulatory obligations.
  • Sensitive Personal Data or Information (SPDI): SPDI is retained only for as long as necessary to achieve its intended purpose or as mandated by law.
  • Legal and Statutory Requirements: In specific circumstances, certain information may be retained for periods corresponding to applicable statutes of limitation or legal requirements, to maintain accurate records of our dealings, or to address potential complaints, disputes, or investigations.
  • Secure Deletion: Once personal data is no longer required, it will be securely deleted or anonymized using appropriate technical and organizational measures to prevent unauthorized access or use.

We commit to strict compliance with applicable data retention laws and ensure that your information is not retained beyond what is necessary for legal, operational, or contractual purposes.

  1. Data Security

7.1 The security and confidentiality of your personal information are of paramount importance to us. We implement robust technical, administrative, and physical safeguards, including encryption, access controls, and secure storage, to protect your data from unauthorized access, use, disclosure, modification, destruction, or accidental loss.

7.2 Access to personal information is strictly limited to authorized personnel who require it to perform their job duties, fulfill your requests, or comply with legal obligations. All personnel are trained and obligated to handle personal data in accordance with this Privacy Policy and applicable law.

7.3 While we employ industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security and shall not be held liable for unauthorized access, disclosure, or loss that is beyond our reasonable control.

7.4 We adhere to reasonable security practices under the IT Rules, 2011, and comply with applicable provisions under the Digital Personal Data Protection Act, 2023.

7.5 Breach Notification: In the event of a data breach impacting personal information, we will take all necessary steps to mitigate risk and notify affected users within 72 hours, as required by law.

  1. Children

Our Services are not intended for use by children under 18 years of age. We do not knowingly collect, store, share, or process personal information of minors.

If you are under 18 years, please do not provide any personal information through our Services. In the event that personal information of a minor is inadvertently provided, a parent or guardian may contact us to notify us to request deletion, and we will promptly remove all such information from our records.

We are committed to ensuring compliance with applicable laws regarding the protection of children’s personal data.

  1. User Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data:

  • Right of Access: You may request access to the personal data we hold about you and obtain information about how it is processed.
  • Right to Correction or Update: You may request that any inaccurate, incomplete, or outdated personal data be corrected or updated.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw your consent at any time, without affecting the lawfulness of processing conducted prior to withdrawal.
  • Right to Data Portability: You may request that your personal data be provided to you in a structured, commonly used, and machine-readable format, or transferred directly to another service provider where technically feasible.
  • Right to Object: You may object to the processing of your personal data for certain purposes, such as direct marketing or processing based on legitimate interests.

9.6 How to Exercise Your Rights: To exercise any of the rights above, please submit a  written request to our Data Protection Officer at:

Email: info@susamvaad.in
Address: 47, Yasholaxmi, Dharmadhikari Mala, Savedi, Ahilyanagar – 414003

We will acknowledge your request and respond within the timeframe prescribed under the DPDP Act, 2023. In some cases, we may need to verify your identity before fulfilling your request to ensure the security of your personal data.

  1. Cookies & Tracking

Our Website uses cookies and similar tracking technologies to enhance user experience, improve functionality, and analyze usage patterns. These technologies are designed to ensure that our Website and Services operate effectively while respecting your privacy.

  • User Control and Opt-Out
  1. You can manage or withdraw consent for cookies at any time through your browser settings or by adjusting your consent preferences on our Website.
  2. Disabling certain cookies may limit access to some features or reduce the personalization of the Services.
    • Automated Tracking and Profiling
  3. Any automated tracking or profiling conducted through cookies or similar technologies is carried out in accordance with the principles of the Digital Personal Data Protection Act, 2023, including transparency, fairness, and user consent.
  4. Users have the right to object to profiling for marketing or other purposes and may exercise this right through the mechanisms provided in this Privacy Policy.

We are committed to ensuring that all tracking and profiling practices respect your privacy and comply with applicable laws.

  1. Links to Other Websites:

Our Website may contain links to third-party websites that are not operated or controlled by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We do not endorse or assume any responsibility for the content, privacy practices, or policies of these third-party sites.

We strongly encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your personal information.

  1. No Sale of Personal Data

We do not sell, lease, rent, or transfer personal data to third parties for monetary or other consideration.

  1. Limitation of Liability

To the fullest extent permitted by law, susamvaad, its affiliates, officers, employees, agents, or representatives shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to:

  • Your use of, or inability to use, the Website or Services;
  • Reliance on any content, information, or materials provided on or through the Website; or
  • Any errors, omissions, interruptions, defects, or delays in operation of the Website or Services.
  • We shall also not be liable for any damages resulting from:
  1. Force majeure or unavoidable circumstances, including natural disasters, acts of God, government actions, labor disputes, internet or telecommunications failures, cyberattacks, or other events beyond our reasonable control; or
  2. Third-party breaches or failures, including unauthorized access to your data or actions of third-party websites, service providers, or other external parties.

Nothing in this clause shall limit or exclude liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded under applicable law.

  1. Consent Recording and Logging

We record and maintain logs of your consent to this Privacy Policy and any updates thereto. This is done to demonstrate compliance with applicable privacy laws, including the Digital Personal Data Protection Act, 2023. By using our Website or Services, you acknowledge that your consent has been obtained, recorded, and retained for audit and legal purposes.

  1. Dispute Resolution/ Arbitration / Mediation

Any dispute, controversy, or claim arising out of or relating to this Privacy Policy, the collection, processing, or use of your personal information, or your use of the Website or Services, shall first be attempted to be resolved amicably through mediation. If mediation fails, the dispute shall be finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, or its successor legislation. The arbitration shall be conducted in Gurgaon, India, under the rules mutually agreed by the parties. The decision of the arbitrator shall be final and binding on all parties.

  1. User Acknowledgement and Acceptance

By accessing or using our Website or Services, you explicitly acknowledge and agree to be bound by this Privacy Policy, including any updates or amendments made from time to time. Your use of the Website or Services constitutes acceptance of the collection, processing, storage, and disclosure of your personal data as described herein.

  1. Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services. The “Effective Date” at the top of this Privacy Policy will be revised to indicate the most recent update.

For material changes, we may provide additional notice, such as via email or a prominent notice on our homepage. Your continued use of our Website or Services after any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

  1. Website Disclaimer

The content provided on this Website is for general informational purposes only. While Susamvaad strives to ensure the accuracy and reliability of the information presented, we make no warranties or guarantees regarding its completeness, accuracy, reliability, or suitability for any particular purpose.

All services, products, or solutions described on this Website are subject to change without notice.

This Website may contain links to third-party websites. Such links are provided for convenience only, and Susamvaad is not responsible for the content, privacy practices, or policies of any third-party sites.

To the fullest extent permitted by law, Susamvaad shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, or any loss or inconvenience arising from your use of, or reliance on, this Website or the information provided herein.

By accessing or using this Website, you acknowledge and agree to this Disclaimer.

  1. Storage – We store personal data on our own systems and with trusted service providers,
  2. Governing Law & Jurisdiction:

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes, controversies, or claims arising out of or in connection with this Privacy Policy or the processing of personal data shall be subject to the exclusive jurisdiction of the courts located in Ahilyanagar, Maharashtra, India, unless otherwise agreed in writing.

  1. Contact

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

Susamvaad
Email: info@susamvaad.in
Address: 47, Yasholaxmi, Dharmadhikari Mala, Savedi, Ahilyanagar – 414003