How We Work

Who We Are

We convert disputes into amicable settlement, in less time and cost through secure, confidential and convenient resolution.

Contact Us

Susamvaad Dispute Resolution Centre offers you the following processes to resolve your dispute

Mediation

Mediation resolves disputes outside court through a neutral mediator who facilitates communication and negotiation, focusing on the parties' interests, needs, and rights.

Arbitration

Commercial arbitration ensures faster dispute resolution than litigation, with chosen arbitrators settling cases, often after mediation or conciliation.

Conciliation

Conciliation is an ADR method where a conciliator helps parties resolve disputes through better communication. Susamvaad makes this process faster and tech-enabled, settling issues outside court.

Legal Expertise

It refers to the specialized knowledge and skills of legal professionals in interpreting laws, advising on legal rights, and guiding dispute resolution. In Susamvaad, it ensures accurate, fair, and legally sound outcomes.

FROM START TO SETTLEMENT

Effortless Online Dispute Resolution

An Online Dispute Resolution (ODR) platform enables digital dispute resolution between parties. Features and processes vary by provider, jurisdiction, and resolution methods.

Opening & Introduction

The mediator introduces themselves, explains the process, sets ground rules, and ensures all parties understand confidentiality.
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Step 01

Statement of Issues

Each party shares their perspective on the dispute without interruption.
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Step 02

Clarification & Information Gathering

The mediator asks questions, identifies key issues, and ensures clarity.
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Step 03

Private Sessions (Caucus)

If necessary, the mediator engages in confidential discussions with each party to explore concerns and possible solutions.
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Negotiation & Option Generation

With the mediator’s guidance, the parties brainstorm and assess potential resolutions.
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Step 05

Agreement Drafting

If a resolution is reached, the mediator assists in drafting a formal settlement agreement.
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Step 06

Closure

The mediator summarizes the outcome, confirms the agreement, and outlines the next steps for implementation.
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Initial Consultation

The client provides details about their requirements, business model, and specific legal needs. Discussion on the type of contract required (e.g., Terms of Use, Privacy Policy, Service Agreement, etc.) Information Gathering.
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Drafting the Contract

Creating a legal contract tailored to the business’s operations, needs, and regulatory requirements. Ensuring compliance with applicable laws (e.g., GDPR, IT Act, consumer protection laws).
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Review & Revisions

The client reviews the draft and provides feedback. Necessary revisions are made to align with business needs and legal accuracy.
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Step 03

Finalization & Approval

The final contract is reviewed for completeness and clarity. The client approves the contract for implementation.
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Initial Consultation

The client provides details about their requirements, business model, and specific legal needs. Discussion on the type of contract required (e.g., Terms of Use, Privacy Policy, Service Agreement, etc.) Information Gathering.
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Document/Details Collection

Document/Details Collection is the process of gathering all the required information and documents needed to complete a task or move forward with a process.
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Step 02

Steps Forward

It refers to the clear and actionable next steps taken to move toward resolving a dispute. In Susamvaad, it means identifying solutions, assigning responsibilities, and setting timelines to ensure smooth progress after discussions.
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